Faq Sections

Orders
There is an error/problem with my order, can I cancel it?

It is always possible to cancel the order by contacting us before the order is shipped and contact us as soon as possible. Our logistics service is fast and efficient, and shipments leave our warehouse every afternoon. If the cancellation request arrives after midnight, there is no longer time to continue the cancellation, but it is still possible to start the return procedure after delivery.


How can I make a return?

It is possible to return goods within 14 days from the delivery date. Except for transistor parts. RF transistors can't be returned for several reasons. Please be noticed in the terms and conditions. The return is free if the order payment was done through bank transfer or paypal, otherwise the cost of shipping to send back the goods is at your expense.


And is it possible to buy without registering?

You certainly, if you do not want to perform the registration on the website, you can still make purchases on our website; just add the desired products to the cart, go to checkout and fill in the fields in the express CHECKOUT.


Payment
Can I pay by credit card?

We provide convenience and certainty for customers in conducting transactions on the RF-Kit Electronics website. Purchase of goods using a credit card can be made for purchases with a minimum total shopping value of Rp. 50,000 (fifty thousand rupiah) and a maximum of Rp. 25,000,000 (twenty-five million rupiah). We currently use an online payment system using Visa / MasterCard via Paypal. Paypal ensures that your order payment process is secure with the Secure Sockets Layer (SSL) protocol. SSL provides full security for every customer and the freedom to shop online without worrying about the possibility of theft of your credit card information. Payments using features from Paypal will be charged per transaction fee which mechanism is fully regulated by Paypal. You can see this transaction fee on the Order Summary page after you choose your payment method. You can see other questions about Paypal here


Delivery
What couriers are available?

Delivery of products using courier services TikiJNEJ&TPos Indonesia, Elteha, Pahala Express, and EMS International for overseas shipments. Deliveries will be made within 24/48 hours of receipt of payment or as agreed.


Warranty
Is there a guaranteed of the RF transistor?

There is no warranty of the RF transistor. We guarantee the all transistor products that we sell are original and can work normally. In addition we do not accept return or exchange of RF transistors. After this component leaves our warehouse, this component is not refundable. Please be careful before ordering transitor. Make sure you book correctly because exchange and refund will not be allowed. This policy update is done in response to customer incidents that order the wrong components or replace our transistors with transistors from other sources. We have no authority to resolve this issue and we can not resell these items as new items after these transistors leave our warehouse.


I need warranty for RF pallet

RF Pallets are sensitive devices, if you do not have sufficient experience please consider a finished product instead. They can be burned by applying too much drive power, too high supply voltage, not using proper heatsink, using filter with unsufficient specifications, connecting mismatched loads or no load at all and also by soldering coax with too long leads. For this reason there is no warranty for any pallet. We do assure you that every pallet is tested and is 100% operational as it leaves our workshop.


Repairs
Can you repair the modified RF palet & modified RF modules?

RF pallets and RF modules / kits are not designed for self-repair by consumers. We will refuse to serve the improvements that have been made by the consumers themselves.